| Support Program |
Mindjet Customer
Care Support1 |
Mindjet Maintenance & Support Plan2 |
|
| When purchased |
N/A |
Time of license purchase |
 |
| Product Upgrades (to next Major Version)3 |
- |
 |
| Product Updates (regular Service Pack Releases) |
|
|
| 24x7 Self-Service Resources |
|
|
| Knowledge Base |
|
|
| User Forums |
|
|
| Resource Library (Tips & Tricks, User Guides, etc) |
|
|
| Technical Write-Ups (Installation, Migration Guide, etc) |
|
|
| Helpdesk—Webform Submission |
|
|
| Local Time Zone Coverage4 |
- |
|
| Service Level Performance Guidelines |
- |
|
| Case Queue Prioritization |
- |
|
| Case Escalation |
- |
|
| Designated Authorized Contacts |
- |
|
| Large-Scale Deployment Assistance |
- |
|
| Pre-release Screenings |
- |
|
| Annual Usage Summary |
- |
|
| Early notification on availability of new service packs |
- |
|
| Additional Web-accessible Content |
- |
|